Introduction – Features – Feature Details – Deployment Options – Technical Specs

Caller Identification (CID)

Displays the caller ID of incoming telephone calls on any phone with a display. The Call Detail Record database also logs this information for your convenience. Indigo iPBX also supports CNAM lookup for extended caller information. These services must be activated by your telecommunications provider(s).

Call Transfer

Allows the telephone system automatically, or the user manually, to send a call to another extension or outside number.

Call Parking

Creates a “parking lot” of extensions for callers to be placed while awaiting connection to a particular extension or group. Similar to a call queue.

Call Queues

A group of calls placed into a hold as they await answer in the order that they are received. This feature is most useful in systems that have a high amount of call traffic directed at a particular group of extensions, such as “Customer Service” or “Billing”.

Call Conferencing

Allows more that two parties into a conversation. Conference rooms can be secured automatically with a PIN or by manually screening and transferring calls to the appropriate extension. Specially-designed conference phones can host conversations in small to large conference rooms. Conference phones are not required to host conference calls, however, as this is actually accomplished in software by the telephone system itself.

Call Forwarding

This lets the telephone system and/or the user’s telephone automatically route incoming calls to another extension or outside telephone number until the forwarding is deactivated.

Call History

Any IP telephone with a display will keep a log of incoming and outgoing calls. This allows you to quickly see who has called and when, and also to redial numbers without necessary having to look them back up. This data is also part of the Call Detail Records for the telephone system.

Music on Hold / Transfer

Nothing encourages a caller to hang up like dead air. With this feature, music (or any other audio) is piped to the caller while on hold, in a queue, in a parking lot, or even if being transferred if you wish. You may upload and manage your own music or audio clips via the web interface.

Automated Attendant

The public face and navigation of your organization’s telephone system, the Automated Attendant provides a customizable voice menu system that ensures incoming calls are answered 24/7 and routed to the proper extension, department, or voice mailbox. Indigo iPBX allows your system to be as simple or complex as your organization needs it to be.

Live Operator Mode

Live operator mode disables the automated attendant system and gives control to an actual person. This can be setup to be automatically enabled or disabled at a specified time or as deemed necessary.

Paging and Intercom

Allows an authorized user to easily contact other users directly via their extension or a broadcast over compatible paging equipment.

Ring Groups

These groups can be created and used in a Ring Rule so that multiple extensions can ring simultaneously. For example, if there are three extensions in Accounting and it does not matter which one answers the call, the incoming Ring Rule will send the call to everyone in the Accounting Ring Group. Whichever answers the call first receives the call.

“Follow Me” Features

Follow Me (also known as Find Me) is a special Ring Rule who’s purpose is to connect a caller to a person regardless of where they may be. For example, it may ring their main extension first, and if there is no answer within a specified time frame, the call is automatically forwarded to another extension, outside number, or cell phone in an attempt to reach the person. Instead of ringing one extension or number after another, this feature can also simultaneously attempt to connect the caller to a number of destinations. Whichever answers first receives the transferred call.

Ring Rules

Ring Rules define how incoming calls are handled. For example, a Ring Rule can be made that an incoming call should attempt to be connected to extension 100 first, and if unavailable, automatically be sent to extension 120 or to a voice mailbox. Ring Rules can be created to satisfy virtually any scenario.

Direct Inward Dialing

This attaches a unique phone number to a user so that incoming callers may reach their extension directly, bypassing the automated attendant or live operator. DID numbers must be purchased through your organization’s telephone or VoIP provider.

Distinctive Ringing

Separate ring tones can help distinguish between external and intra-office calls, and between individual telephones. Some IP phones allow you to upload your own ringtone to your phone to better differentiate between telephones.

Do Not Disturb (DND)

The Do Not Disturb feature can send all incoming calls at the extension to the Voice Mailbox without actually ringing the telephone and interrupting important meetings or conversations.

Toll Restrictions

Each extension can be granted specific dialing permissions via a simple web interface. This allows you to choose whether a certain extension is allowed to dial Long Distance and/or International numbers.

Blacklisting

A Blacklist allows you to add telephone numbers you do not wish to contact you to a database accessible via the web interface. When these numbers attempt to call, they will be routed to a custom message and the call will be terminated. You may easily add or remove numbers from the database. All call attempts will also be logged in the Call Detail Record.

Wakeup Calls

Users may set or disable wakeup calls from their extension by following a series of simple, instructive prompts.

Private and Group Voice Mailboxes

By default, each extension has a private, PIN-protected voice mailbox. A group of extensions may also share a general mailbox. Voice mail may be accessed via the user’s telephone, remotely, or via the web interface.

Voice Mail to Email

Voice mail may be configured to be sent to the user’s or group’s email address as an audio attachment. This allows you to be notified of, hear the voice mail, and view the details of the call wherever you have access to email.

Voice Mail Notifications

There are a number of ways to be notified of an awaiting voice mail message – via the Message Waiting Indicator (MWI) on the telephone, email, or SMS Text Messaging service.

Voice Mail Transfer

If you receive a voice mail message that you would like another person to also receive, you may transfer the voice mail in question to that user’s voice mailbox. You may even record your own message at the beginning to add notes on the voice mail.

Unified Messaging

Unified Messaging is a broad marketing term, but generally covers integration of the telephone system with other messaging systems such as email and chat services. These options allow for such things as Microsoft Outlook and Exchange Server integration, enabling users to access voice mail via email, to add contact information from incoming callers, and to dial numbers by clicking on contact information right from their email client.

Direct Inward System Access (DISA)

This feature allows an authorized user, via a PIN, to dial into the telephone system from any other telephone and use the system as if they were at their desk. This can allow a user to make calls through the system, utilize the organization’s Caller ID on outbound calls, check their voice mailbox, and other tasks. DISA should only be enabled if necessary, and the PIN should be changed regularly to prevent abuse.

3rd Party VoIP Integration

Indigo iPBX systems allow for the use of 3rd party VoIP service providers. This is generally known as SIP trunking. These are software-based virtual telephone lines that utilize the Internet as a communication path as opposed to landlines. Indigo iPBX can use SIP trunks as backup or rollover lines, and even for low-cost Long Distance and International dialing. The primary advantages of using supplemental SIP lines over supplemental landlines are the extremely low costs and the dynamic nature of SIP. SIP trunks are added automatically to supplement landlines during times of high call volume – up to as many as you define or your Internet connection can properly support.

Analog and PRI / T1 PSTN Connectivity

Indigo iPBX’s primary interface to the outside world is via the Public Switched Telephone Network (PSTN). This is the traditional residential and business telephone access provided around the world. Our systems support normal analog landlines as well as digital PRIs, sometimes known as T1s. Expandable from one to hundreds of PSTN lines, Indigo iPBX systems provide th scalability that most telephone systems can’t touch.

Call Detail Records (CDR)

The details of all calls routed through the system are stored in a database called a Call Detail Record. This database allows easy viewing and reporting of such details as the Caller ID, time, and duration of call, extension used, and more. This feature is accessed via a web interface and is customizable to best fit your needs.

Call Recording

The telephone system may be set up to allow users to record selected conversations (in accordance with applicable state and/or federal laws). The conversations are stored as an audio file accessible via the web interface.

Authentication

IP telephones, whether attached directly to the local office telephone system or remotely via the Internet, must authenticate themselves with the system via a user name and password. This helps to prevent unauthorized usage or call interception.

Softphone Support

Indigo iPBX supports the use of software-based phones allowing you to use an extension directly from your PC or laptop, keeping you in touch wherever you have a high-speed Internet connection. Available for Microsoft Windows, Linux, and Mac OS X platforms.

Remote Extensions

This allows users who may be away from their desk to still receive calls. Cell phones, landlines, softphones, and remote IP Phones may be used as a separate extension altogether, or as a fall-back should the user not answer their desk phone in time.

Hot-Desking Support

The hot-desking option allows agents assigned to call queues to utilize any available IP phone as their own. The agent logins into their queue and temporarily takes over that extension to access the queue until they log out.

Company Instant Messenger Service

Part of the Unified Messaging set of capabilities, a company-wide Instant Messenger service can be deployed to allow secure, internal communications between personnel. Users may join or create conference rooms, view the status of other user’s extensions, and initiate telephone calls to other users directly from the messenger interface. A messenger gateway can also be setup to link the software to publicly-accessible messenger services, while still keeping internal communications private.

Company Directory

The web interface can features a listing of all extensions within the organization. This allows users to easily search and locate the extension and other contact information of other personnel. This is most useful in larger organizations where maintaining individual lists become cumbersome.

SMS Text Messaging

An Indigo iPBX system may utilize SMS Text Messaging services to send text messages to personnel for certain events such as a missed call, a new voice mail message, or for troubleshooting technical issues.

Codec Transcoding

Voice calls may be passed through a series of conversions depending on the technology and channels utilized. The conversion between analog and different VoIP compression methods is generally handled in software. Different codecs yield different voice quality and compression levels.